1. Scheduling and Rescheduling Lessons
Lessons are scheduled in advance and are based on availability. To reschedule a lesson, a 48-hour notice is required. If you are unable to provide a 48-hour notice, the lesson will not be rescheduled and will not be refunded.
2. Cancellation Policy
If you need to cancel a lesson, we require at least a 48-hour notice. Any cancellations with less than 48-hour notice will be charged in full.
3. No-Show Policy
If a student does not show up for a scheduled lesson without prior notice, the lesson will be considered as ‘completed’, and no refund or rescheduling will be available.
4. Payment Policy
All lessons must be paid for in advance. We accept payments through credit card, debit card, or bank transfer.
5. Late Arrival Policy
If you arrive late for a lesson, the lesson will still end at the scheduled time, meaning your session will be shorter.
6. Behavior Policy
We expect all students to be respectful and considerate. Any inappropriate behavior will not be tolerated and may result in termination of lessons.
7. Age Policy
We provide coaching lessons to students of 12+ age, however, students under the age of 18 must be accompanied by a parent or guardian. For vocal development for children under 12, we offer membership to our Children’s Community Choir & Drill Team.
These policies are designed to ensure that each student gets the maximum benefit from their lessons. We appreciate your understanding and adherence to these policies.